FAQS

WELCOME!                                      

Darn funny, sometimes sarcastic, quirky retro, timeless classics, modern touch and vintage cufflinks. I make unique cufflinks for very stylish people!

There are three ways to spell cufflinks, cuff links and cuff-links and one common misspelling of cufflings.

SHIPPING                                        

When can I expect to receive my CUFFLINKS?

Within CANADA:

Canadian orders are shipped via Canada Post Expedited Service with Delivery Confirmation for $13.44 plus $1.50 for each additional item in the same package.  Please allow 2-3 weeks for order fulfillment and delivery.

Within USA:

US orders are shipped via Canada Post Small Packet Surface for $8.36 (CP OFFERS Delivery Confirmation with this service for an additional cost) plus $1.50 for each additional item in the same package.   Allow 2-3 weeks for order fulfillment and delivery.

Within INTERNATIONAL:

International orders are shipped via Canada Post Airmail for $9.78. Please allow 3-4 weeks for order fulfillment and delivery.  International orders totaling more than CAD $250 are shipped via FedEx International Priority for $75.

Additional import, customs, and sales taxes may be added in accordance with your country’s specific requirements.

IT’S BEEN FOUR WEEKS MY PACKAGE HASN’T ARRIVED & I NEED HELP!

Canada Post is very reliable, speedy and cost-effective. However, on the rare occasion a package can get stuck or mistakenly re-routed; resulting in delays that can make it seem like it’s gone missing. It is very rare a package will go missing with Canada Post, therefore, we like to wait at least eight weeks before declaring a package permanently lost. We will, of course, replace your package or refund your purchase in the event that it cannot be recovered. Thanks for being patient.

Can I track my package?

Yes for all Canadian packages only. An email will arrive when your order ships with your package’s tracking information. (But make sure to check your SPAM account, sometimes they end up there.)

I’m in a rush! Can you expedite shipping on my order?

We offer FEDEX Overnight Priority shipping to Canada and the USA.

Importation taxes are really high in my country. Can you declare the package as a “GIFT” so I can avoid paying these?

We know that importation taxes are lame. We have to pay them too. So no, we can’t lie on your customs form.

PACKAGING

What’s your environmental policy?

Packing materials used are bubble wrap (30% recycled content and 15% post-consumer recycled content), envelopes (100% recyclable) and plastic mailers (95% recycled content and 55% post-consumer recycled content).  Majority of my cufflink materials are wood, paper, recycled leather, felt, vintage and LEGO®.  Most importantly, all of my cufflinks are handmade in Vancouver.

Do you gift-wrap?

I don’t do additional gift-wrapping only because your cufflinks already come packaged in an excellent white or wheat-colored kraft paper jewelry box with a Nostalgic Links label.

PAYMENT

Is my payment secure?

I accept VISA and MASTERCARD through PayPal or ShopPayment via Etsy.  British Columbia Residents will be charged 12% sales tax upon checkout.

I live in VANCOUVER.  Can I pick up my order?

I currently don’t have a store front but am happy to meet you in person downtown. Email nostalgiclinks@gmail.com

ABOUT THE WOOD & METALS

What are these cufflink backs made of?

Brand new plated cufflink backings with a brass metal core.

Brand new picture style cufflinks are made of steal.

RETURNS/EXCHANGES

What’s your return/exchange policy?

If you receive your cufflinks and they are not what you expected or you’re unhappy with it for any reason, you can return unworn cufflinks to me within 30 days of purchase for a full refund or exchange.  Mail it to me in BUBBLE WRAP & the GIFT BOX (the same way it arrived to you) and enclose your receipt or a record of your purchase.

I lost one of my cufflinks. Can I buy just one cufflink from you?

Yes, for half the price of the pair. Email me so we can tell you the procedure for doing this.

CUSTOM WORK

Can you make a custom-designed piece for me?

Sorry, I don’t offer custom pieces at the moment.

LENDING

I’m a stylist/editor/blogger. Can I borrow pieces for a shoot?

Of course. I love lending and I do love free press. We can’t donate pieces for giveaways right now, though, sorry. Email:  nostalgiclinks@gmail.com for details about how to borrow.

Advertisements

Email: nostalgiclinks@gmail.com

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s